FAQ
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Hotel
How can we book a room at the hotel?
The best offer is available for direct booking* through our website (when submitting a request for Privilege Club membership). Reservations can also be easily made through our booking service: booking@hit.si | t +386 5 331 13 41
When can I check in, and when do I need to check out?
Check-in is available from 2pm, and check-out is until 11am. The hotel reception is open 24 hours a day.
Do you offer any discounts on accommodations?
Privilege Club members are entitled to cash discounts on direct booking:
- Silver card 10% (for online booking),
- Gold 20%, and
- Black 50%.
Even if you are not yet a member, you can confirm your intention to join and book a room with a 10% discount.
Do you provide baby cots?
Yes, a baby cot is available upon prior reservation, subject to availability.
Are pets allowed in the hotel?
Yes, pets are welcome at the hotel, with prior notice and an additional fee for their stay.
Do you offer room service?
Room service is available daily from 7am to 9pm.
Do you have connecting rooms?
No, but there is one family room available for four people. It consists of two separate bedrooms with a shared bathroom – one is furnished with a double bed, and the other with two single beds.
Do you have smoking and non-smoking rooms?
All rooms at the Lipa hotel are non-smoking. Smoking is permitted in the bistro garden.
Do you have rooms suitable for people with disabilities?
There is one room in the hotel adapted for guests with mobility impairments. Due to limited availability, we recommend booking in advance.
Can I book multiple rooms at the same time? How can I book several rooms together for a larger group?
For specific needs and requests, it is best to handle them directly. In such cases, we recommend making your reservation through our booking service: booking@hit.si | t +386 5 331 13 41
Are there any additional charges or fees added to the room price?
The only additional charge is the tourist tax, which varies between municipalities in Slovenia. In Šempeter-Vrtojba, where Lipa hotel is located, the tourist tax is €1.75 per adult per night.
Can I pay a room using Privilege points?
Yes, you can pay for your room at Lipa with points, provided your loyalty card balance allows it.
Is breakfast included in the price?
Yes, the price includes an overnight stay with a buffet breakfast.
Do you offer laundry or ironing services?
Yes, we offer these services during the week in the morning. Both services are performed outside the hotel for an additional fee.
Is online booking more affordable?
When booking online directly through our website, we guarantee you the best price. Privilege Club members can also use their points to pay for their room.
How do I know my online booking is confirmed?
After completing your reservation, you will receive a confirmation email.
Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the hotel and bistro.
What time is breakfast served?
For hotel guests, breakfast is served in the restaurant from Monday to Friday between 7am and 10am, and on Saturdays, Sundays, and public holidays between 7am and 10.30am. Upon request, it can also be served in your room for an additional service fee.
Which documents do I need to check in?
To check in, you must present a valid ID card or a passport at reception. Unfortunately, expired documents or copies cannot be accepted for your stay.
Do I need to pay for the room in advance?
Yes, unless otherwise agreed, the room must be paid in advance upon check-in.
I lost an item during my visit to the resort. Who should I contact?
Please call +386 5 336 60 00 or email hotel.lipa@hit.si.
Does Lipa hotel have a swimming pool and/or saunas?
No, the Lipa hotel does not have its own pool or saunas, but guests enjoy a 20% discount on entry to the pool and saunas at the Perla Spa, located 5 km from the hotel.
Where is the hotel located?
The hotel is located at Trg Ivana Roba 7, 5290 Šempeter pri Gorici, Slovenia.
Where are the nearest airports?
Nearby airports:
- Trieste | 25 km
- Venice – Marco Polo | 130 km
- Venice – Treviso | 130 km
- Ljubljana | 100 km
Where are the nearest train stations?
Nearby train stations:
Šempeter pri Gorici | 650 m
Nova Gorica | 5 km
Gorizia (IT) | 3 km (connected via Freccia Rossa to numerous Italian cities)
Does the hotel have conference rooms?
Yes, the LIpa hotel offers a conference room suitable for hosting business and social events, meetings, workshops, training sessions, as well as group lunches and gatherings.
Bistro
Do I need to book a table in the bistro?
Table reservations are not mandatory but recommended. Sometimes the bistro is fully booked, so without a reservation, immediate availability cannot be guaranteed, and you may need to wait.
Can I rent the bistro for a private event?
For private events, we recommend renting the conference room, which can accommodate up to 120 people. Prior reservation is required by phone at +386 5 336 60 06, by email at hotel.lipa@hit.si, or by contacting the head of service at marko.kozar@hit.si.
Can I take food from the bistro home?
Yes, all of our dishes are available for take-away. We also offer special snack packages for home or travel.
Are pets allowed in the bistro?
Pets are not allowed inside the bistro. However, they are welcome in the hotel with prior notice, and you can dine with them on the outdoor terrace.
Is the kitchen open during the whole bistro opening time?
The kitchen is open from 11:00am to 2:30pm and from 6:00pm to 9:30pm.
Do you have daily menus?
Yes, from Monday to Friday, we offer fresh daily menus for lunch, a light meal, and a vegetarian option.
Is half-board or full-board available?
Yes, available for organized groups with prior reservation.
Is the bistro accessible to people with disabilities?
Yes, the bistro is wheelchair-accessible.
Perla, Park and Drive-in casinos
What are the entry requirements for the casino?
To visit the Perla, Park and Drive-in casinos, which are part of the Hit Universe of Fun group, as well as any other casinos in Slovenia, you must be at least 18 years old and present a valid identification document upon entry. Minors are not allowed to enter.
How do the Perla, Park and Drive-in casinos operate?
Perla and Drive-in casinos: open 24/7, all year round.
Park Casino: open daily, hours as follows:
- Monday–Thursday: 9am – 3am
- Friday–Sunday: 24/7
- Some holidays: 24/7
What do I need to enter?
You need to register at the casino reception with a valid ID (passport, driving licence or identity card) before entering the casino. You will not be allowed to enter the casino with an invalid ID or a copy of your ID.
Is there a fee to enter the casino?
Sabotin Hotel guests have free entry to the Perla, Park, and Drive-in casinos.
What kind of clothes can I wear?
There is no dress code. However, neat clothing is recommended. Shorts, flip-flops, and sportswear, as well as headgear are not welcome. There is however no need to wear an evening dress.
Can a minor enter the casino if accompanied by parents or another adult?
No, in accordance with the legislation of the Republic of Slovenia, minors are not allowed to enter the casino under any circumstances, not even if accompanied by parents.
Privilege Club
What is the Privilege Club and how can I join?
Privilege Club is the loyalty club of Hit Universe of Fun centers, which constantly rewards your loyalty. When you visit, stop by the hotel reception, where you will receive all the information about the benefits and fill out the membership form.
Can I join online?
Currently, you can only join the club in person at the hotel. You can also express your intent to join when booking a hotel online and immediately reserve a room at a discounted rate. The membership process will be completed upon your visit to the hotel.
What are the benefits?
The full list of benefits can be found here.
How many points do I need for a particular service?
Points you collect can be redeemed for services – in Lipa for accommodation, food, and beverages, in the Spa Perla wellness centre for all centre services, and in the Hit Universe of Fun gaming and entertainment centres for gaming. You can check how many points are required for specific services on the points price list.
I lost my Privilege card. How can I get a new one, and what happens to the points on it?
In the event of a lost card, contact staff at the hotel reception during your next visit. They will either return your lost card or issue a new one, with all previously earned benefits and points transferred to the new card.
How can I spend my accumulated points?
Points can be redeemed for accommodation, food, spa services, or gaming. Learn more here.
Do I have to be a Privilege Club member to register for the My Privilege online app?
Yes, My Privilege registration requires membership in the loyalty club. In the app, you can view your points balance, the benefits you are entitled to, receive personalized offers and invitations, and book rooms at club prices.
Where can I register for My Privilege?
Members of the club can register for the app on the My Privilege website, where you can also find a video tutorial for registration.
Where can I check my points balance?
You can check your points balance and benefits anytime in the My Privilege app or at the hotel reception.
How long do my Privilege points last?
Points are valid indefinitely as long as you visit and collect points at Hit Universe of Fun centres or hotels at least once a year. If a guest does not visit in a calendar year, points are deleted after one year. We send an email or SMS notification before deleting points to give you ample warning.
Where can I get additional information about the Privilege Club?
Additional information is available at the hotel reception.
Parking and access
Where can I park?
Free outdoor parking is available next to the hotel.
Is parking subject to payment?
Parking is free for hotel and bistro guests.
Do you offer secure bike storage?
A bicycle storage room is available.
Do you have electric car charging stations?
No charging station for electric cars is available at the hotel. The nearest charging point is at the address Cesta prekomorskih brigad 5, approx. 150 m from the hotel.
Navigation to the hotel
LIPA, Hotel & Bistro***
Trg Ivana Roba 7, 5290 Šempeter pri Gorici, Slovenia
What means of transport are available to reach the Lipa hotel?
Lipa hotel is located in the centre of Šempeter pri Gorici, approximately 5 km from Nova Gorica, at Trg Ivana Roba 7, 5290 Šempeter pri Gorici, Slovenia. It is accessible by car, public transport, bike or plane.
By plane (nearest airports):
- Trieste | 25 km
- Venice Marco Polo | 130 km
- Venice Treviso | 130 km
- Ljubljana | 100 km
By train (nearest stations):
- Šempeter pri Gorici | 650 m
- Nova Gorica | 5 km
- Gorizia (Italy) | 3 km (connected with Freccia Rossa to major Italian cities)
By shuttle/taxi: Book a private transfer to Lipa Hotel on +386 5 331 13 41 or at booking@hit.si
By bus: The main Nova Gorica bus station is about 5 km away. A local bus stops near the hotel.
By bicycle: Close to the hotel (in front of the post office), you will find a rental station for both electric and regular bikes. More
Perla Spa
Where is Spa Perla located?
In the Perla resort, about 5 km from Lipa hotel.
What is the entry fee for the pool and saunas?
The current price list is available here. Lipa hotel guests get a 20% discount on regular entry prices.
What services does Perla Spa offer?
Spa Perla is a complete wellness centre, covering more than 1,000 m², offering saunas, pools, massages, beauty treatments, and wellness rituals. More
Is a reservation required for services at the Perla Spa?
All services require prior reservation. You can make your reservation in person at the Spa Perla reception or via telephone +386 5 336 33 33 or e-mail spa.perla@hit.si. We advise that you make your reservation at least three (3) days ahead. When making your reservation, please indicate your full name and your telephone number.
When making your reservation, you are obliged to inform the receptionist of any health problems that could be important for the chosen treatment. Pregnant women and persons with a heart condition, high blood pressure or other serious health issues are advised to consult their physician prior to any service or treatment. We may not perform massages and body treatments in the following instances: cancer, acute swelling, skin rashes, fresh wounds.
Do you accept reservations for entry to the pool and saunas?
No reservation is required. Entrance is possible until full capacity is reached. We reserve the right to limit entrance in case the pool area capacity is full, to ensure safety and adequate quality of services.
When should I arrive at Spa Perla for my reserved service?
For a pleasant start of your pampering, we kindly ask you to come to the Spa Perla centre 15 minutes before the appointment. If you are more than 5 minutes late, the treatment will be conducted in the remaining time.
How should guests who are not staying at the Perla hotel pay for the service?
Guests not staying at the Perla hotel are kindly asked to pay for the service before the treatment is conducted. We accept cash and credit card payments.
When do I need to cancel the reservation to avoid a fee?
We ask you to cancel your reservation at least three (3) hours before your appointment. If you fail to do so, we will charge you for the service, although it will not be actually rendered.
What are the rules regarding children's entry to the centre?
Children under 12 months are not allowed in the Spa centre. Only children staying at the hotel, who are older than one year, are allowed to enter the pool area if accompanied by their parents or responsible adults (between 9am and 3pm). Only persons older than 14 years are allowed to enter the saunas.
Employment
What employment opportunities does Hit offer?
Hit has been one of the larger employers in Nova Gorica, Kranjska Gora, and other places in Slovenia for many years. It offers a wide variety of employment opportunities, with most of them in recent years being in the hospitality sector. You can contact us at any time and express your interest by signing up for our database of potential employees. We will be happy to send you information about suitable job openings. You can view the current list of available positions here.
Hours of Operation
Reception hours of operation?
Hotel reception: 24/7
Bistro Lipa hours of operation?
Bistro Lipa is open every day from 7:00am to 10:00 pm.
Meals are served from 11:00 am to 2:30pm and from 6:00 pm to 9:30 pm.
Breakfast is available in the bistro from Monday to Friday between 7:00am and 10:00 am, and on Saturdays, Sundays, and public holidays between 7:00am and 10:30am.
Additional Questions
You still don't have the answer to your question?
Call us on +386 5 336 50 00 or write to us at hotel.sabotin@hit.si. Leave us your contact information. Follow us on social media @park.novagorica.